Privacy Policy
Table of Contents
Responsible for data processing: Sanoova
We appreciate your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.
1. Access Data and Hosting
You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to protect our legitimate interests in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.
All access data will be deleted no later than seven days after the end of your site visit.
2. Data Processing for Contract Execution and Contact
2.1 Data Processing for Contract Execution
For the purpose of contract execution in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR, we collect personal data when you voluntarily provide this to us as part of your order. Mandatory fields are marked as such, as in these cases we absolutely need the data for contract execution and cannot send the order without this information.
After complete execution of the contract, your data will be restricted for further processing and deleted after expiry of the tax and commercial retention periods in accordance with Art. 6 Para. 1 S. 1 lit. c GDPR.
2.2 Customer Account
If you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR by choosing to open a customer account, we use your data for the purpose of opening a customer account and for storing your data for further future orders on our website. You can delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.
2.3 Contact
As part of customer communication, we collect personal data to process your enquiries in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR when you voluntarily provide this to us when contacting us (e.g. via contact form, live chat tool or email). After complete processing of your enquiry, your data will be deleted.
3. Data Processing for Shipping
For contract fulfilment in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have questions about our service providers, please contact the contact option described in this privacy policy.
4. Data Processing for Payment Processing
When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions, payment service providers.
4.1 Data Processing for Transaction Execution
Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers or to the commissioned credit institutions or to the selected payment service provider. This serves to fulfil the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR.
4.2 Data Processing for Fraud Prevention and Payment Process Optimization
Where applicable, we provide the aforementioned service providers with additional data, which they use together with the data necessary for processing the payment for the purpose of fraud prevention and optimization of our payment processes. This serves in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR to protect our legitimate interests against fraud and for efficient payment management.
5. Cookies and Other Technologies
To make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages including so-called cookies. Cookies are small text files that are automatically stored on your device.
You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of technologies in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.
6. Contact Options and Your Rights
6.1 Your Rights
As a data subject, you have the following rights:
According to Art. 15 GDPR, the right to request information about your personal data processed by us.
According to Art. 16 GDPR, the right to immediately request the correction of incorrect or completion of your personal data stored with us.
According to Art. 17 GDPR, the right to request the deletion of your personal data stored with us.
According to Art. 18 GDPR, the right to request restriction of processing of your personal data.
According to Art. 20 GDPR, the right to receive your personal data in a structured, commonly used and machine-readable format.
According to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority.
Right to Object
Insofar as we process personal data as explained above to protect our legitimate interests, you can object to this processing with effect for the future.
6.2 Contact Options
For questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of any consents given or objection to a specific data use, please contact:
Sanoova