Terms and Conditions
Table of Contents
1. Scope of Application
The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is exclusively aimed at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in exercise of their trade, business or independent professional activity.
2. Contracting Party, Formation of Contract, Correction Options
The purchase contract is concluded with Sanoova.
By placing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded by you accepting the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by email.
3. Contract Language, Contract Text Storage
The language available for concluding the contract: German
We store the contract text and send you the order data and our Terms and Conditions in text form. You can view the contract text in our customer login.
4. Delivery Conditions
We ship the products to the delivery address specified in the order process.
We only deliver by mail. Collection of goods is unfortunately not possible.
We do not deliver to parcel stations or post office boxes.
5. Payment
The following payment methods are generally available in our shop:
Credit Card You provide your credit card details during the order process. Your card will be charged immediately after placing the order.
Apple Pay To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your login credentials and confirm the payment instruction. The payment transaction is carried out immediately after placing the order.
Google Pay To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login credentials and confirm the payment instruction. The payment transaction is carried out immediately after placing the order.
PayPal To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login credentials and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order.
PayPal may offer registered PayPal customers selected according to its own criteria additional payment options in the customer account. We have no influence on the offering of these options.
6. Warranty and Guarantees
6.1 Statutory Warranty Rights
Statutory warranty rights apply.
6.2 Guarantees and Customer Service
Information on any applicable additional guarantees and their exact conditions can be found with each product and on special information pages in the online shop.
7. Dispute Resolution
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.